Privacy Policy

1. Introduction

Residential Building Design ("RBD", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request your A/C Package Price, how we use it, and the choices you have. By using our website or services you agree to this policy.

2. Information We Collect

• Contact details you provide through forms or our price builder: name, email, phone number, and service address.
• Project information such as home size, equipment preferences, and selections made in the A/C Price Builder.
• Payment information if you place a deposit or pay an invoice (processed by our payment processor; we do not store full card numbers).
• Technical data like IP address, device, browser type, and basic analytics collected automatically when you visit the site.

3. How We Use Your Information

We use your information to:

• Prepare and deliver your A/C Package Price and service proposals.
• Schedule appointments, installations, and follow-up service.
• Process deposits, invoices, and payments.
• Communicate with you about your project and warranty.
• Improve our website, products, and customer experience.
• Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business — including scheduling and CRM platforms (such as Jobber), payment processors, and analytics providers — strictly to deliver the services you have requested. We may also disclose information when required by law.

5. Data Retention

We keep your information for as long as needed to provide our services, honour warranties, and meet legal and accounting requirements, after which it is securely deleted or anonymized.

6. Your Rights

Under Canadian privacy law (including PIPEDA), you have the right to access, correct, or request deletion of your personal information, and to withdraw consent to its use. To make a request, contact us at the address below.

7. Cookies & Analytics

Our website uses cookies and similar technologies to remember preferences and measure site performance. You can disable cookies in your browser, though some parts of the site may not work as intended.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision.

10. Contact Us

Questions or requests about your privacy can be sent to info@residentialbuildingdesign.ca or by phone at 226-895-1303.